In the post epidemic era, Hengli Packaging has demonstrated its international business capability by serving more and more overseas customers
Release Date : 2021-08-07
Recently, Hengli Packaging received a feedback video on the use of the tablet/capsule bottling production line ordered by a Singapore customer at the beginning of this month, and was highly praised by the customer for its professional and thoughtful service. Because Hengli Packaging has a high market share in the equipment of the same industry in Singapore, and has many advantages, such as smaller equipment area, more flexible technology of independent design and research, and more effective provision of customized solutions for customers, it makes good reputation spread rapidly, and also makes this cooperation more logical.
At present, the world is in the post epidemic era, and domestic economic production is gradually recovering. However, for the manufacturing industry, the export problem of equipment/production lines is still serious due to the global epidemic situation, in which communication between the two sides is the main problem. This is reflected in the fact that it is difficult for pre-sales customers to come to the company for on-site inspection, lacking the basis for on-site visit and understanding; After sales installation and debugging often discourage customers. Based on the difficulties in this regard, Hengli Packaging put itself in the position of overseas customers and quickly developed a complete service system for export equipment to solve customers’ worries.
This service system can be divided into the following four stages:
Pre sales communication and understanding stage
Sales personnel need to fully communicate with customers and record their needs and ideas. Through remote meetings, on-site connections and other ways, we can conduct technical exchanges, fully understand the customer’s products in combination with photos, videos, mailing samples and other ways, and provide reliable solutions after simulation by means of plane layout, three-dimensional drawings and other technical means.
In sale assembly and commissioning stage
In addition to the normal production and manufacturing of high standard equipment to ensure the equipment performance, the production project team also takes full account of the convenience of installation, debugging and use after the customer receives the goods, so that the equipment can be shipped in a modular manner, quickly disassembled and installed, the installation point is clear, and the plug mark is clear at a glance, thus greatly reducing the installation difficulties after the customer receives the goods. In addition, Hengli Packaging also provides detailed instructions for the use and maintenance of equipment, installation and commissioning guidelines, and demonstration videos for the disassembly and assembly of key points. In terms of debugging, due to the full understanding and learning of the customer’s products in the early stage, preliminary product settings were also made at the time of delivery to ensure more convenient and stable customer calls.
Acceptance and shipment stage
Hengli Packaging provides photos, videos, online connection acceptance and other ways to clearly display the equipment results and solve customers’ concerns. During shipment, the package label, package label and shipping list shall be well prepared, and the standard marine packaging shall be adopted, which shall be firm and reliable.
Remote service and after-sales stage
The online video technical guidance provided by the customer after receiving the goods effectively escorts the installation, commissioning and use of the customer’s equipment. The after-sales service is online 24 hours a day, so as to immediately respond to problems and communicate with customers to solve them in a timely manner. In addition, the sales staff will regularly visit the customers’ use of equipment to help them get through the running in period. In addition to sufficient spare parts, after-sales service will also provide a copy of system backup control circuit board to prevent the shutdown and production stoppage caused by system failure in the customer’s subsequent use process, and try to eliminate the failure and resume production in the fastest way.
Through the above series of service support, customers are accompanied by Everpower Packaging to answer questions in any link, so as to ensure that they can install and debug by themselves after receiving the goods and put them into production in a very short time. This customer from Singapore originally had other production lines of the same type, but he was very upset because of the poor use. After choosing Hengli Packaging, from the boss to the front-line operators, they praised us for our excellent equipment and convenient and efficient operation mode, and Hengli Packaging’s all-day high-quality service in the special environment of the epidemic situation made customers satisfied and reassured.
The epidemic situation cannot stop Hengli Packaging’s determination and belief to focus on personalized equipment research and development, and to serve all customers. The overseas video from Singapore is a great encouragement and affirmation for Hengli. In the future development, Hengli Packaging will always put customer needs first, and strive to show personalized value and corporate charm in the service.
In the post epidemic era,Hengli Packaging has demonstrated its international business capability by serving more and more overseas customers
Release Date:2021-08-07
Recently, Hengli Packaging received a feedback video on the use of the tablet/capsule bottling production line ordered by a Singapore customer at the beginning of this month, and was highly praised by the customer for its professional and thoughtful service. Because Hengli Packaging has a high market share in the equipment of the same industry in Singapore, and has many advantages, such as smaller equipment area, more flexible technology of independent design and research, and more effective provision of customized solutions for customers, it makes good reputation spread rapidly, and also makes this cooperation more logical.
At present, the world is in the post epidemic era, and domestic economic production is gradually recovering. However, for the manufacturing industry, the export problem of equipment/production lines is still serious due to the global epidemic situation, in which communication between the two sides is the main problem. This is reflected in the fact that it is difficult for pre-sales customers to come to the company for on-site inspection, lacking the basis for on-site visit and understanding; After sales installation and debugging often discourage customers. Based on the difficulties in this regard, Hengli Packaging put itself in the position of overseas customers and quickly developed a complete service system for export equipment to solve customers’ worries.
This service system can be divided into the following four stages:
1、 Pre sales communication and understanding stage
Sales personnel need to fully communicate with customers and record their needs and ideas. Through remote meetings, on-site connections and other ways, we can conduct technical exchanges, fully understand the customer’s products in combination with photos, videos, mailing samples and other ways, and provide reliable solutions after simulation by means of plane layout, three-dimensional drawings and other technical means.
2、 In sale assembly and commissioning stage
In addition to the normal production and manufacturing of high standard equipment to ensure the equipment performance, the production project team also takes full account of the convenience of installation, debugging and use after the customer receives the goods, so that the equipment can be shipped in a modular manner, quickly disassembled and installed, the installation point is clear, and the plug mark is clear at a glance, thus greatly reducing the installation difficulties after the customer receives the goods. In addition, Hengli Packaging also provides detailed instructions for the use and maintenance of equipment, installation and commissioning guidelines, and demonstration videos for the disassembly and assembly of key points. In terms of debugging, due to the full understanding and learning of the customer’s products in the early stage, preliminary product settings were also made at the time of delivery to ensure more convenient and stable customer calls.
3、 Acceptance and shipment stage
Hengli Packaging provides photos, videos, online connection acceptance and other ways to clearly display the equipment results and solve customers’ concerns. During shipment, the package label, package label and shipping list shall be well prepared, and the standard marine packaging shall be adopted, which shall be firm and reliable.
4、 Remote service and after-sales stage
The online video technical guidance provided by the customer after receiving the goods effectively escorts the installation, commissioning and use of the customer’s equipment. The after-sales service is online 24 hours a day, so as to immediately respond to problems and communicate with customers to solve them in a timely manner. In addition, the sales staff will regularly visit the customers’ use of equipment to help them get through the running in period. In addition to sufficient spare parts, after-sales service will also provide a copy of system backup control circuit board to prevent the shutdown and production stoppage caused by system failure in the customer’s subsequent use process, and try to eliminate the failure and resume production in the fastest way.
Through the above series of service support, customers are accompanied by Everpower Packaging to answer questions in any link, so as to ensure that they can install and debug by themselves after receiving the goods and put them into production in a very short time. This customer from Singapore originally had other production lines of the same type, but he was very upset because of the poor use. After choosing Hengli Packaging, from the boss to the front-line operators, they praised us for our excellent equipment and convenient and efficient operation mode, and Hengli Packaging’s all-day high-quality service in the special environment of the epidemic situation made customers satisfied and reassured.
The epidemic situation cannot stop Hengli Packaging’s determination and belief to focus on personalized equipment research and development, and to serve all customers. The overseas video from Singapore is a great encouragement and affirmation for Hengli. In the future development, Hengli Packaging will always put customer needs first, and strive to show personalized value and corporate charm in the service.
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